Last updated: 31 August 2026
We want to ensure that the products delivered to you arrive in proper condition. If something goes wrong, the details below explain what can be done, within what time frame, and how.
Time period to request a return after delivery
Time period to report a damaged or incorrect product
Time period for the refund to be processed after the returned product is received
This Policy applies to products purchased through Edorica’s website or through our team.
Skin Consultation is a service and not a physical product. Therefore, this Return Policy does not apply to Skin Consultation services.
We offer a return or replacement if any of the following situations occur:
In any such case, please inform us within 48 hours of delivery. Please send us photos of the package and the product. This will help us understand the issue and provide a quicker resolution.
Since skincare products are related to health and hygiene, certain products cannot be returned:
It is important to clarify that skin results may vary from person to person and can take time. An opened product cannot be returned solely because you feel that there has been no visible improvement yet.
In such cases, please inform us. Our team will discuss the matter with you and, if necessary, your plan may be adjusted.
If you experience irritation, itching, redness, rashes, or any other skin-related problem after using a product, please stop using the product immediately and consult a qualified doctor.
After that, please inform us as soon as possible. Such cases are reviewed separately, and we may accept the remaining product for return even if the seal has been opened.
Your safety is our highest priority, and we take such concerns seriously.
Please contact us through the email address or WhatsApp number provided below. Make sure to mention your order number, the product name, and the issue you are experiencing.
Please send clear photos of the product, its packaging, and the issue. This will help us understand the problem.
We will review your request within [X] working days and inform you whether your return has been approved.
Once your return is approved, we will arrange for the product to be picked up from your address. In locations where pickup service is not available, we will cover the courier charges.
Once the returned product reaches us, it will be inspected. After the inspection, a refund or replacement will be processed.
After the return is approved and the product has been received by us, the refund will be processed within 7 to 10 working days.
If you prefer to receive the same product again instead of a refund, a replacement may be provided, subject to product availability.
If the product is out of stock, we may suggest an alternative product or provide a full refund.
If your order has not yet been shipped, you may cancel it and receive a full refund.
Once the product has been shipped, the order cannot be cancelled. In such cases, the return process will apply.
Skin Consultation is a service. No return or refund policy applies to the consultation service.
However, you may request to continue or reschedule your consultation at any time. Please inform us in advance.
We may update or modify this Policy when necessary.
For orders that are already in progress, the Policy that was applicable at the time the order was placed will continue to apply.
This page offers a personalised skin care consultation and guidance service. It does not diagnose, treat or cure any medical or dermatological condition. Results vary from person to person depending on skin type, age, medical history, environment and consistency. Testimonials reflect individual experiences and are not a promise of similar outcomes. Nothing on this page is a substitute for professional medical advice. Please continue any treatment prescribed by your doctor and consult a qualified medical practitioner for any persistent or worsening skin condition.
Products are cosmetic preparations and are not medicines. Please read the label and ingredient list before use and discontinue use if any irritation occurs. This page is not associated with, endorsed by or sponsored by Facebook, Meta or any of their platforms, and is not intended for any advisory purpose.
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